Encountering experience breaking bugs and crashes is frustrating and we get that, that is why, once you report it to the Animaze team we immediately try finding a temporary workaround for you and start investigating the issue.

Our solutions and time to a resolution is determined on how much info you can provide, which means we need a couple of logs to better do our job: the Animaze.log (we can determine a set of steps that lead to a bug/crash) and dxdiag info (we can determine if you meet the minimum specs and additional hardware related issues).

Send both Animaze.log and the dxdiag info files to support[at]animaze[dot]us with details on the issue you are encountering.

Get Animaze.log for the Steam version of Animaze

1. navigate to <steamInstallDir>\steamapps\common\Animaze\Data\ folder (quick way is to go into Steam Client, right click on Animaze > Manage > Browse Local Files, then navigate to Data/ folder).

   

2. find the Animaze.log.

Get Animaze.log for the Standalone version of Animaze

1. navigate to <AnimazeInstallDir>/Data/ (quick way through the Launcher is clicking on vertical three dot button next to Animaze, Browse Local Files, then navigate to Data/ folder).

   

2. find the Animaze.log.

Get dxdiag info

1. press Win key + R

2. enter “dxdiag” and hit OK

   

3. let DirectX Diagnostic Tool run

4. once done, hit the Save all information button and save to a file that you can send to support[at]animaze[dot]us